Fully assembled bike frame & wheels

Charger ×1

Tool kit & spare screws

Warranty card & manual

Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel.

Please click the link and download the product instruction

• CTVVXXC Electric Bike User Manual
• CTVVXXC E-Bike Display User Manual

Carrying more than one passenger or exceeding the recommended weight capacity is not permitted, as it may affect balance, control, and overall riding safety.

Please ride with caution and follow all applicable local regulations.

CTVVXXC e-bikes are water-resistant and can be used in light rain or on wet roads. However, they are not designed for full water exposure.

Avoid riding through deep water or submerging the battery and electrical components, as this may cause damage.

After riding in wet conditions, we recommend drying the bike thoroughly, especially around the battery and charging port, before charging.

Please note that water damage is not covered under warranty.

If the battery is depleted, you can still ride the e-bike by pedaling like a regular bicycle. However, please note that riding without motor assistance may require more effort.

On flat terrain and under optimal conditions, the e-bike can reach a top speed of 45–50 mph with a full battery. Actual speed may vary depending on rider weight, road conditions, and riding mode.

Our e-bike is built for long-distance performance:

• Up to 40–100 miles in pedal assist mode
  
• Up to 25–50 miles in pure electric mode
  

Range may vary depending on riding conditions and usage.

The e-bike is equipped with a 3A fast charger. Charging from 20% to 100% typically takes 6–8 hours.

Charging time may vary depending on battery condition and ambient temperature.

The e-bike comes with four-piston hydraulic brakes for reliable stopping power and a 600-lumen front light for visibility. The frame is made from high-strength 6061 aerospace-grade aluminum, ensuring durability and stability.

Log in to your account using your email address and password. Once logged in, you can update your name, password, and billing or shipping information.

Most standard bicycle shops can assist with basic mechanical maintenance, such as brakes, tires, and drivetrain adjustments.

For electrical components or advanced repairs, we recommend contacting our support team for guidance.

If you need assistance, please contact us HERE.

1. Store your bike in a clean, dry place to prevent rust.
2. Ensure all components are properly tightened according to the recommended torque specifications.
3. Make sure the frame and handlebar latches are securely locked before riding.
4. Clean and lubricate moving parts regularly.
5. Clean the bike frame with a damp cloth and a mild cleaner. Dry thoroughly and lubricate where necessary.
6. Keep your tires inflated within the recommended pressure range indicated on the tire sidewall.
7. Before each ride, ensure all electrical connections are secure.

1. Inflate your tires to the recommended pressure listed on the tire sidewall.
2. Lubricate the chain regularly to ensure smooth and quiet drivetrain performance.
3. Ensure all hardware is properly tightened according to the recommended torque specifications.
4. Check your brake pads for wear and replace them if necessary.
5. Check shifting performance and adjust the derailleur if needed.
6. Clean the bike frame with a mild, low-residue cleaner and dry thoroughly.
7. Check spoke tension and adjust if necessary. Refer to the user manual for recommended specifications.

The chain is an essential part of your e-bike drivetrain. Proper maintenance will help keep it running smoothly:

1. Clean the chain regularly to remove dirt and debris.
2. Lubricate the chain with a suitable bicycle chain lubricant.
3. Check chain tension and adjust if necessary to ensure smooth shifting performance.
4. Replace the chain when it shows signs of wear to prevent damage to other drivetrain components.

Brakes are critical for your safety. Proper maintenance helps ensure reliable braking performance:

1. Inspect brake pads regularly for wear and replace them when necessary.
2. Ensure proper brake performance and adjust components as needed.
3. Check brake caliper alignment and adjust if required.
4. For models equipped with hydraulic brakes, follow proper maintenance procedures as outlined in the user manual.

Tips to help extend your riding range and battery life:

1. Avoid using full throttle at very low speeds or when starting from a stop.
2. Assist the motor by pedaling when climbing hills or accelerating.
3. Use lower power levels whenever possible to reduce energy consumption.
4. Avoid steep climbs whenever possible, as they increase power usage.
5. Avoid sudden starts and stops.
6. Accelerate smoothly to improve efficiency.

CTVVXXC recommends a tire pressure of 10–20 PSI for stock tires. Always follow the maximum pressure indicated on the tire sidewall.

Maintaining proper tire pressure is important for safety and performance. Avoid riding with underinflated or overinflated tires.

Tires may wear over time or be damaged by punctures, impacts, or other conditions. Replace tires or inner tubes if wear or damage is observed.

When changing a tire or inner tube, ensure all air is fully released before removal.